Content Moderation Policy
Last updated: August 4, 2026 · Effective immediately
AroCall is committed to providing a safe, respectful, and lawful platform for all users. This policy explains our approach to preventing and responding to harmful content and behaviour.
1. Our Moderation Philosophy
AroCall operates a layered, multi-system approach to content moderation. We believe that technology alone cannot solve safety — it requires clear policies, responsive human oversight, and empowered community members who can report problems instantly.
Our moderation systems operate 24 hours a day, 7 days a week, with automated tools providing immediate response and human review handling escalated cases within 24 hours.
2. Prohibited Content & Behaviour
The following content and behaviours are strictly prohibited on AroCall. Violations result in immediate session termination and permanent device-level bans:
🚫 Zero Tolerance — Immediate Permanent Ban
- Child Sexual Abuse Material (CSAM) — Any content depicting, soliciting, or referencing sexual acts involving minors. Immediately reported to NCMEC (National Center for Missing & Exploited Children) and relevant law enforcement.
- Sexual exposure of minors — Any session where a minor is exposed to adult sexual content
- Threats of violence — Real threats of harm against any person
- Sharing of private intimate images — Non-consensual intimate image sharing (revenge porn)
- Solicitation of minors — Any attempt to solicit, groom, or contact underage individuals
⚠️ Serious Violations — Hard Ban (1–30 Days)
- Nudity or sexually explicit content in text or described acts
- Racial slurs, hate speech, or targeted harassment
- Scamming, phishing, or fraudulent solicitation
- Sharing personal contact information of another person without consent (doxing)
- Using the platform to advertise or sell illegal products or services
- Repeated skip abuse and harassment of specific users
ℹ️ Policy Violations — Warning or Temporary Ban
- Spam messaging or automated bot behaviour
- Advertising unrelated products or services
- Impersonating other users or AroCall staff
- Sharing links to external sites without context
3. Age Restriction Policy
AroCall is strictly for users aged 18 years and older.
We enforce this policy through multiple layers:
- Age Confirmation Gate: All users must confirm they are 18 years or older before accessing chat features. This confirmation is presented clearly before any chat session begins.
- Terms of Service Agreement: Our Terms of Service explicitly require users to be 18+. By using AroCall, users legally agree to this requirement.
- Automated Detection: Our systems flag and review sessions that show potential indicators of minor involvement.
- User Reporting: Users can immediately report any suspicion that another user is underage. Reported accounts are reviewed within 2 hours.
- COPPA Compliance: We do not knowingly collect any personal information from users under 13 years of age. If we become aware that personal information has been collected from a child under 13, we will delete it immediately.
If you believe a user on AroCall may be under 18, please use the in-chat Report button or email us at contact@arocall.me immediately.
4. Our Automated Moderation Systems
AroCall deploys the following automated systems to detect and remove harmful content in real time:
AI Text Analysis
Real-time scanning of all text messages for prohibited keywords, hate speech patterns, and solicitation language. Flags are reviewed within seconds.
Behavioural Scoring
Every user receives a real-time reputation score based on reports received, skip rates, and session duration. High-risk users are rate-limited or shadow-banned automatically.
Fingerprint-Based Banning
Device fingerprints are used to prevent banned users from re-entering the platform with new browser sessions or incognito windows.
Rate Limiting
Automated rate limiting prevents rapid-fire session abuse, spam, and bot-like behaviour patterns.
5. How to Report Harmful Content
Every user has access to our reporting tools at all times during a session:
- In-Chat Report Button: Available in every session. Click the 🚨 Report button to flag inappropriate behaviour immediately. The session is logged and the user is flagged for review.
- Skip + Report: Clicking "Block & Report" ends the session and submits a report simultaneously.
- Email Reports: For serious concerns or post-session reports, contact us at contact@arocall.me with details of the incident.
Report Response Times
| Report Severity | Response Time |
|---|---|
| CSAM / Child Safety | Immediate — Auto-ban + NCMEC notification |
| Threats / Violence | Within 1 hour |
| Sexual Content | Within 2 hours |
| Harassment | Within 6 hours |
| Spam / Bots | Within 24 hours |
6. Ban & Appeal Process
We operate a tiered ban system:
- Shadow Ban: User sees normal interface but is matched only with other flagged users. Applied automatically when report score crosses threshold.
- Temporary Hard Ban (1–30 days): Applied for serious policy violations. User receives a message explaining the reason.
- Permanent Ban: Applied for zero-tolerance violations. Cannot be appealed.
To appeal a ban you believe was issued in error, email contact@arocall.me with the subject line "Ban Appeal" and a description of your situation. We review all appeals within 48 hours.
7. Law Enforcement Cooperation
AroCall fully cooperates with law enforcement agencies in investigations involving:
- Child sexual exploitation and abuse material
- Threats of violence or terrorism
- Human trafficking
- Any other criminal activity conducted through our platform
We retain session metadata (not content) for up to 90 days for law enforcement cooperation purposes, in accordance with applicable law.
8. Contact Our Trust & Safety Team
Email: contact@arocall.me
Subject: "Trust & Safety Report" for urgent cases
For emergency situations involving imminent harm, always contact your local emergency services first. AroCall's trust and safety team handles online safety concerns related to our platform only.